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Privacy Policy

Last Updated: 15 September 2026
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RAS3DPRINT (Pty) Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you visit our website, create an account, contact us, request a quotation, purchase products or make use of our 3D printing and related services.

This Privacy Policy is intended to comply with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation.

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1. Who We Are

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Business Name: RAS3DPRINT (Pty) Ltd
Company Registration Number: 2024/124158/07
Website: www.ras3dprint.co.za
Owner / Information Officer: Pieter Greyling
Physical Address: 2 Ridge Avenue, Hoeveld Park, Witbank, 1034, South Africa
Email: info@ras3dprint.co.za

For purposes of POPIA, RAS3DPRINT (Pty) Ltd is the responsible party for personal information collected through our website and business operations.

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2. Personal Information We Collect

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Depending on how you interact with us, we may collect information including:

  • Your name and surname

  • Email address

  • Telephone or mobile number

  • Billing address

  • Delivery address

  • Company name and company information where applicable

  • Account login information

  • Products purchased

  • Order and transaction history

  • Quotation requests

  • Communications between you and RAS3DPRINT

  • Files, drawings, CAD files, 3D models or other information submitted for 3D printing or design services

  • Reviews or feedback submitted to us

  • IP address

  • Browser and device information

  • Website usage and activity

  • Cookie and analytics information

When payments are made through our website, payment information may be processed by our selected third-party payment service providers.

RAS3DPRINT does not intentionally collect or store your complete bank card details unless specifically required and permitted. Card and electronic payment information is generally processed securely by the relevant payment provider.

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3. How We Collect Personal Information

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We may collect personal information when you:

  • Visit our website

  • Create an account

  • Place an online order

  • Request a quotation

  • Contact us through our website

  • Contact us by email, telephone, WhatsApp or social media

  • Subscribe to marketing communications

  • Submit a CAD file, 3D model, drawing or other project information

  • Make a payment

  • Participate in promotions or competitions

  • Leave a review or provide feedback

Certain technical information may also be collected automatically when you use our website.

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4. How We Use Your Information

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We may use personal information to:

  • Process and fulfil orders

  • Arrange courier delivery or collection

  • Process payments

  • Create and manage customer accounts

  • Provide quotations

  • Manufacture or supply custom 3D printed products

  • Provide CAD and design services

  • Communicate regarding orders, quotations and enquiries

  • Provide customer support

  • Maintain transaction and accounting records

  • Prevent fraud and misuse of our website

  • Improve our website, products and services

  • Analyse website performance and customer activity

  • Send marketing communications where legally permitted

  • Comply with legal, tax, accounting and regulatory obligations

  • Protect our legitimate business interests

We will only process personal information where there is a lawful reason for doing so.

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5. Online Store and Wix

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The RAS3DPRINT website is hosted and operated using the Wix.com platform.

Wix provides the online infrastructure that allows us to display and sell our products and services.

Information collected through our website may therefore be stored or processed through Wix's systems, databases and applications.

Wix may independently collect certain technical information in accordance with its own privacy policies and terms.

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6. Payments

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Payments made through our website may be processed by third-party payment providers.

Depending on the payment methods available on the website, these providers may receive information necessary to process your transaction.

Payment providers operate under their own privacy policies and security procedures.

RAS3DPRINT may receive confirmation of payment, transaction references and limited payment-related information required to process your order.

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7. Courier and Delivery Companies

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When you request delivery, we may provide necessary personal information to our courier or delivery partners.

This may include:

  • Your name

  • Telephone number

  • Email address

  • Delivery address

  • Order or parcel information

This information is supplied only as necessary to arrange and complete your delivery.

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8. Service Providers

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We may use third-party companies to assist with the operation of our business.

These may include:

  • Wix

  • Payment processors

  • Courier companies

  • Accounting or bookkeeping providers

  • Email providers

  • Website analytics providers

  • Marketing platforms

  • Cloud storage providers

  • IT and website support providers

These service providers may process limited personal information where necessary to provide their services to us.

Where required, RAS3DPRINT will take reasonable steps to ensure that service providers handle personal information appropriately and securely.

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9. International Processing of Information

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Some of our service providers, including Wix and other technology providers, may operate servers or systems outside South Africa.

As a result, personal information may in certain circumstances be transferred to or processed in another country.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that such processing complies with applicable requirements under POPIA.

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10. Cookies

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Our website may use cookies and similar technologies.

Cookies are small files stored on your device that help websites operate correctly and understand how visitors interact with them.

Cookies may be used for purposes including:

  • Website functionality

  • Customer login and account functionality

  • Shopping cart functionality

  • Security

  • Remembering user preferences

  • Website analytics

  • Measuring website performance

  • Marketing and advertising

Some cookies are necessary for the website to function correctly, while others may be optional.

Where applicable, visitors may be given the option to accept or reject non-essential cookies through our website's cookie settings.

You can also control or delete cookies through your internet browser settings.

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11. Website Analytics

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We may use website analytics tools to better understand how customers use our website.

These tools may collect information such as:

  • Pages visited

  • Time spent on pages

  • Browser type

  • Device type

  • Approximate location

  • Referring websites

  • IP address

  • Website interactions

We use this information to improve the performance, usability and effectiveness of our website.

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12. Marketing Communications

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We may send marketing emails, messages or other promotional communications where you have consented to receive them or where we are otherwise legally permitted to do so.

Marketing communications may include information about:

  • New products

  • Filament

  • Promotions

  • Special offers

  • 3D printing services

  • New services

  • Company news

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us.

Service-related communications concerning existing orders, accounts, payments, quotations or customer service matters are not considered marketing communications.

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13. Security of Personal Information

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RAS3DPRINT takes reasonable technical and organisational measures to protect personal information against:

  • Loss

  • Unauthorised access

  • Misuse

  • Alteration

  • Destruction

  • Unauthorised disclosure

Our website makes use of security measures provided by Wix and our relevant service providers.

While we take reasonable precautions to protect personal information, no internet-based system can guarantee absolute security.

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14. How Long We Keep Your Information

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We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or where retention is required by law.

Certain information relating to transactions, payments, invoices and accounting may be retained for longer periods where required by South African tax, accounting or other legislation.

Information that is no longer required will be deleted, destroyed or de-identified where reasonably practical.

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15. Your Rights

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Subject to POPIA and other applicable legislation, you may have the right to:

  • Ask whether we hold personal information about you

  • Request access to your personal information

  • Request correction of inaccurate or outdated information

  • Request deletion or destruction of information where legally permitted

  • Object to certain processing of your personal information

  • Withdraw consent where processing is based on consent

  • Object to direct marketing

  • Request information about how your personal information is being processed

  • Lodge a complaint with the Information Regulator of South Africa

Some requests may be subject to legal limitations or record-retention requirements.

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16. Accessing, Correcting or Deleting Your Information

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If you would like to access, correct or request deletion of personal information held by RAS3DPRINT, please contact us at:

Information Officer: Pieter Greyling
Company: RAS3DPRINT (Pty) Ltd
Email: info@ras3dprint.co.za

We may need to verify your identity before processing certain requests.

We will respond to valid requests in accordance with applicable South African legislation.

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17. Information Submitted for 3D Printing and CAD Services

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Customers may submit CAD files, STEP files, STL files, drawings, photographs, measurements or other technical information when requesting 3D printing, manufacturing or design services.

We will use this information for purposes reasonably connected with:

  • Assessing the project

  • Preparing quotations

  • Designing components

  • Manufacturing or printing components

  • Communicating with the customer

  • Maintaining appropriate business records

Customers should avoid submitting unnecessary personal, confidential or sensitive information in project files.

Where confidential commercial information is provided, RAS3DPRINT will take reasonable measures to protect that information.

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18. Links to Other Websites

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Our website may contain links to third-party websites, social media platforms or other online services.

RAS3DPRINT is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policies of any third-party website you visit.

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19. Children's Privacy

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Our products and services are not specifically directed at children.

Where a minor provides personal information or purchases products, the involvement or consent of a parent or legal guardian may be required where applicable.

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20. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect:

  • Changes to our website

  • Changes to our business

  • New services

  • New service providers

  • Changes in legislation

  • Changes in privacy or security practices

The latest version will be published on our website with the updated date displayed at the top of this policy.

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21. Complaints

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If you have concerns regarding how RAS3DPRINT processes your personal information, please contact our Information Officer first so that we can attempt to resolve the matter.

You also have the right to lodge a complaint with the Information Regulator of South Africa.

Information Regulator South Africa
Telephone: 010 023 5200
Email: enquiries@inforegulator.org.za
Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, South Africa

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22. Contact Us

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For privacy-related enquiries or requests:

RAS3DPRINT (Pty) Ltd
Company Registration Number: 2024/124158/07
Information Officer: Pieter Greyling
2 Ridge Avenue
Hoeveld Park
Witbank
1034
South Africa

Email:   info@ras3dprint.co.za

Website: www.ras3dprint.co.za

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