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Shipping Policy

Last Updated: 15 September 2026
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Thank you for shopping with RAS3DPRINT (Pty) Ltd.

We deliver orders throughout South Africa using reputable courier services arranged through Bob Go.

This Shipping Policy explains how orders are processed, shipped, tracked and delivered.

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1. Delivery Areas

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RAS3DPRINT currently delivers to addresses throughout South Africa, subject to courier availability.

Delivery to certain remote, outlying or high-risk areas may:

  • Take longer than standard delivery areas

  • Be subject to additional courier charges

  • Have limited courier service options

If we are unable to deliver to the address supplied, we will contact you to discuss the available options.

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2. Courier Services

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RAS3DPRINT uses Bob Go to arrange courier deliveries.

Bob Go provides access to various courier companies, and the courier selected for an order may vary depending on:

  • Delivery address

  • Parcel size and weight

  • Courier availability

  • Delivery service selected

  • Cost

  • Delivery area

RAS3DPRINT reserves the right to select the courier service considered most suitable for an order.

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3. Shipping Costs

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Shipping charges are calculated based on factors including:

  • Delivery location

  • Parcel weight

  • Parcel dimensions

  • Courier service

  • Delivery method

  • Any applicable courier surcharges

The applicable shipping charge will be displayed during checkout or communicated to the customer before the order is dispatched, depending on the delivery method available.

Courier charges may differ for remote or high-risk delivery areas.

From time to time, RAS3DPRINT may offer free or discounted shipping promotions. Any such promotion will be subject to the terms displayed on our website at the time.

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4. Order Processing

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Orders are prepared for dispatch once:

  • The order has been successfully placed

  • Payment has been received or confirmed

  • The products are available and ready for dispatch

Orders are processed during normal business days.

Orders placed on weekends or South African public holidays will normally begin processing on the next business day.

Where an item has a specific lead time, pre-order period or manufacturing period, this will be communicated on the product page or directly to the customer.

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5. Delivery Times

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Delivery times depend on the courier service selected and the delivery location.

Any delivery timeframe provided by RAS3DPRINT, Bob Go or the selected courier is an estimate and not a guaranteed delivery date, unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Courier delays

  • Severe weather

  • Road closures

  • Public holidays

  • Strikes

  • Load or transport disruptions

  • High parcel volumes

  • Remote delivery locations

  • Incorrect delivery information

  • Events beyond our reasonable control

We will assist customers where reasonably possible if a delivery is delayed.

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6. Tracking Your Order

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Once your order has been dispatched and tracking information becomes available, you may receive a tracking number or tracking link.

Tracking information is supplied by the courier handling the shipment.

Please allow some time after collection for the courier's tracking system to update.

If you have not received tracking information or require assistance with an order, contact us at:

info@ras3dprint.co.za

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7. Delivery Address

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Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please ensure that the following information is correct:

  • Recipient name

  • Street address

  • Suburb

  • City or town

  • Province

  • Postal code

  • Contact number

RAS3DPRINT cannot guarantee successful delivery where incorrect or incomplete information has been supplied.

If you notice an error in your delivery information, please contact us as soon as possible.

If the parcel has not yet been dispatched, we will attempt to update the delivery details.

Once a parcel has been collected by the courier, changes may not be possible and additional courier charges may apply.

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8. Someone Must Be Available to Receive the Parcel

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Where door-to-door courier delivery is selected, somebody should be available at the delivery address to receive the parcel during the courier's normal delivery hours.

The courier may contact the recipient using the telephone number supplied with the order.

If delivery cannot be completed because nobody is available, the courier may attempt another delivery or return the parcel.

Additional charges resulting from repeated delivery attempts or a parcel being returned because of circumstances within the customer's control may be charged to the customer where legally permitted.

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9. Incorrect or Undeliverable Addresses

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If an order cannot be delivered because:

  • The address supplied was incorrect

  • The address was incomplete

  • The recipient cannot be contacted

  • The recipient refuses delivery without valid reason

  • Nobody is available after reasonable delivery attempts

the parcel may be returned to RAS3DPRINT.

Where legally permitted, the customer may be responsible for the additional courier charges required to resend the order.

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10. Damaged Parcels

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Please inspect your parcel as soon as reasonably possible after receiving it.

If the parcel or products appear to have been damaged during delivery, please contact us as soon as possible.

Where possible, we recommend notifying us within 48 hours of delivery so that we can promptly investigate the matter with the courier.

Please provide:

  • Your order number

  • Your name

  • Photographs of the external packaging

  • Photographs of the shipping label

  • Photographs of the damaged product

  • A description of the damage

Please keep the original packaging until the matter has been resolved, as the courier may require it when investigating a claim.

The request to notify us within 48 hours is intended to assist with courier claims and does not remove or limit any rights you may have under the Consumer Protection Act 68 of 2008 or other applicable South African law.

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11. Lost Parcels

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If tracking indicates that a parcel has not moved for an unusual period or appears to have been lost, please contact us.

RAS3DPRINT will investigate the shipment with Bob Go and/or the relevant courier.

Where a parcel is confirmed as lost, we will handle the matter in accordance with applicable law, the circumstances of the order and any applicable courier claim process.

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12. Parcels Marked as Delivered

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If tracking shows that your parcel has been delivered but you have not received it, please:

  1. Check with other people at the delivery address.

  2. Check with reception, security or your complex entrance where applicable.

  3. Confirm that the delivery address supplied with your order was correct.

  4. Contact RAS3DPRINT if the parcel still cannot be located.

We will assist in requesting delivery information from the courier where reasonably possible.

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13. Local Collection

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Where Local Pickup is offered during checkout, customers may choose to collect their order instead of having it delivered by courier.

Please do not arrive to collect your order until you have received confirmation that it is ready for collection.

Collection details and available collection times will be provided after the order is prepared.

Unless otherwise arranged, collection is from:

RAS3DPRINT (Pty) Ltd
2 Ridge Avenue
Hoeveld Park
Witbank
1034
South Africa

Customers may be requested to provide their order number or proof of purchase when collecting an order.

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14. Courier Delays

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Once a parcel has been handed to the courier, delivery is dependent on the courier's transport network.

RAS3DPRINT will assist customers with legitimate delivery queries and courier investigations.

However, circumstances may occasionally cause deliveries to take longer than the estimated delivery timeframe.

A delayed delivery does not automatically mean that a parcel has been lost.

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15. Changes or Cancellation Before Dispatch

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If you need to change or cancel an order, please contact us as quickly as possible.

We cannot guarantee that an order can be changed or cancelled after it has been packed, booked with the courier or collected.

Any cancellation or return will also be subject to our applicable Returns & Refunds Policy and South African consumer law.

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16. Ownership and Risk

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Goods remain subject to applicable South African consumer protection legislation during the delivery process.

Nothing contained in this Shipping Policy is intended to exclude, restrict or waive any rights afforded to consumers under the Consumer Protection Act 68 of 2008 or other applicable legislation.

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17. Contact Us

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If you have any questions about delivery or require assistance with a shipment, please contact:

RAS3DPRINT (Pty) Ltd
Company Registration Number: 2024/124158/07
2 Ridge Avenue
Hoeveld Park
Witbank
1034
South Africa

Email: info@ras3dprint.co.za
Website: www.ras3dprint.co.za

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